SINGAPORE: Ride-hailing app Grab was hit by a technical issue during the Thursday morning (Mar 1) rush hour affecting its GrabPay mobile wallet payment system.
"We're experiencing a technical issue and may only be able to accept cash rides right now," read a notification on the app.
Screengrab of the Grap app.
???????In a Facebook post at 8.25am, the company said its engineers were looking into the issue and "we expect to be back up in 30 minutes".
In an update at about 9.20am, Grab apologised for the inconvenience.
AdvertisementAdvertisement"You can now book rides using cash and GrabPay linked cards. We are still working on GrabPay Credits and Rewards," the company said.
"Rest assured your balances will reappear in app once we do!"
Commuters took to social media to express their frustration, on a morning which also saw delays on the Downtown Line due to a signalling fault.
"Hello grab! I already put money in my credits last night and now i can’t get to work!" wrote Facebook user Marr Sakiynah R Giri.
"My wallet credits are all gone! Is this supposed to be normal?" wrote another Facebook user Andrew Tan. In another Facebook comment he added that ride prices had surged to "unusually high" figures.
"S$42 instead of the usual S$14. Is Grab capitalising on such an opportunity?" he wrote.
Twitter user Ifrah Ashiblie wrote that when she tried to use GrabPay there were "errors galore".
"I was forced to use Uber," she said.
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"We're experiencing a technical issue and may only be able to accept cash rides right now," read a notification on the app.
???????In a Facebook post at 8.25am, the company said its engineers were looking into the issue and "we expect to be back up in 30 minutes".
In an update at about 9.20am, Grab apologised for the inconvenience.
AdvertisementAdvertisement"You can now book rides using cash and GrabPay linked cards. We are still working on GrabPay Credits and Rewards," the company said.
"Rest assured your balances will reappear in app once we do!"
Commuters took to social media to express their frustration, on a morning which also saw delays on the Downtown Line due to a signalling fault.
"Hello grab! I already put money in my credits last night and now i can’t get to work!" wrote Facebook user Marr Sakiynah R Giri.
"My wallet credits are all gone! Is this supposed to be normal?" wrote another Facebook user Andrew Tan. In another Facebook comment he added that ride prices had surged to "unusually high" figures.
"S$42 instead of the usual S$14. Is Grab capitalising on such an opportunity?" he wrote.
Twitter user Ifrah Ashiblie wrote that when she tried to use GrabPay there were "errors galore".
"I was forced to use Uber," she said.
What's up with @GrabSG app this morning? Couldn't use my Grab pay and when I tried to re enter card details, errors galore. I was forced to use uber.
— Ifrah Ashiblie (@DayturaDream) February 28, 2018
Let's block ads! (Why?)— Ifrah Ashiblie (@DayturaDream) February 28, 2018
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