Singapore Airlines to 'offer assistance' to passenger whose bag got broken into
SINGAPORE: Singapore Airlines will be offering assistance to a passenger whose suitcase got broken into while flying from Bali to Singapore, the airline said on Friday (Mar 2).
Facebook user Katei Chang found that his bag had been broken into after he retrieved it at baggage claim at Changi Airport, after arriving from Bali.
"I got off a ship today in Bali and flew from Bali to Singapore on Singapore Airlines, and when I picked up my luggage from the carousel in Singapore, I realised that the lock has been ripped off and my suitcase broken into," the musician wrote in a Facebook post on Monday.
He said that although nothing was stolen, his items had been "opened and tampered with", and he reported the incident to security and lost and found. Three other people on his flight had things stolen from their luggage, he added.
In response to Channel NewsAsia's queries, Singapore Airlines said it would be "contacting the passenger to offer our assistance".
"The real scary thought isn't your belongings being stolen, it's the drugs/bombs that may be planted in your luggage without you knowing," said Mr Chang. An accompanying photo showed a close-up of his Transportation Security Administration-approved luggage lock with clear damage.
AdvertisementAdvertisementHowever he drew flack from some netizens, who questioned why he had assumed the incident happened in Bali.
"Can you prove that it happened in Bali? Or could it be possible it happened at Singapore?" commented Facebook user Toni Tan.
"As you said yourself, and I quote: 'This could have happened to anyone and anywhere', so how did you jump to conclusion that this took place in Bali or by someone in Bali?" asked Facebook user Rulli Situmorang.
"The best objective guess is that someone did the damage between Bali AND Singapore, and it could've been done by anyone, not necessarily Balinese or Indonesian. It could've been done by Singapore Airlines ground handling crew, either in Bali or Singapore," he said.
"I'm not defending anyone, but to accuse something done by certain people without clear and hard evidence is also not right."
In later updates to his original post, Mr Chang also acknowledged that "this could have happened to anyone or anywhere", but went on to say that "unfortunately today, it happened in Bali Indonesia".
He also added that the director and operator of the Bali airport had reached out to him and were investigating further, while Singapore Airlines' baggage assistance service in Changi Airport had "done a full report as well".
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SINGAPORE: Singapore Airlines will be offering assistance to a passenger whose suitcase got broken into while flying from Bali to Singapore, the airline said on Friday (Mar 2).
Facebook user Katei Chang found that his bag had been broken into after he retrieved it at baggage claim at Changi Airport, after arriving from Bali.
"I got off a ship today in Bali and flew from Bali to Singapore on Singapore Airlines, and when I picked up my luggage from the carousel in Singapore, I realised that the lock has been ripped off and my suitcase broken into," the musician wrote in a Facebook post on Monday.
He said that although nothing was stolen, his items had been "opened and tampered with", and he reported the incident to security and lost and found. Three other people on his flight had things stolen from their luggage, he added.
In response to Channel NewsAsia's queries, Singapore Airlines said it would be "contacting the passenger to offer our assistance".
"The real scary thought isn't your belongings being stolen, it's the drugs/bombs that may be planted in your luggage without you knowing," said Mr Chang. An accompanying photo showed a close-up of his Transportation Security Administration-approved luggage lock with clear damage.
AdvertisementAdvertisementHowever he drew flack from some netizens, who questioned why he had assumed the incident happened in Bali.
"Can you prove that it happened in Bali? Or could it be possible it happened at Singapore?" commented Facebook user Toni Tan.
"As you said yourself, and I quote: 'This could have happened to anyone and anywhere', so how did you jump to conclusion that this took place in Bali or by someone in Bali?" asked Facebook user Rulli Situmorang.
"The best objective guess is that someone did the damage between Bali AND Singapore, and it could've been done by anyone, not necessarily Balinese or Indonesian. It could've been done by Singapore Airlines ground handling crew, either in Bali or Singapore," he said.
"I'm not defending anyone, but to accuse something done by certain people without clear and hard evidence is also not right."
In later updates to his original post, Mr Chang also acknowledged that "this could have happened to anyone or anywhere", but went on to say that "unfortunately today, it happened in Bali Indonesia".
He also added that the director and operator of the Bali airport had reached out to him and were investigating further, while Singapore Airlines' baggage assistance service in Changi Airport had "done a full report as well".
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